Online Passport Appointment System

Temporary Removal of the Online Passport Appointment System

We have temporarily removed the online last-minute appointment booking system to ensure our very limited, last-minute in-person passport appointments at one of our agencies or centers go to applicants who need them for urgent travel.

Currently, the only way to schedule an appointment is to call the National Passport Information Center at 1-877-487-2778 (TDD/TTY 1-888-874-7793) from 8:00 a.m. to 10:00 p.m. ET, Monday through Friday. One of our customer service representatives will help you book an appointment at the nearest passport agency or center that has availability. Our appointment line is closed on the weekend and on federal holidays.

Why did we make this change? We made this change to address the problem of third parties booking all available appointments using bots, and then selling them to applicants with urgent travel needs.

What should I do now? Wait times to reach a customer service representative can be long. Last-minute in-person appointments are still extremely limited. See if you qualify for one of our limited appointments by reviewing the information at before you call.

What if I already have an appointment? Appointments made using the online appointment system on or before Wednesday, July 21 are still valid. If you made an appointment using the online appointment system on July 21 to apply in-person on July 23, your July 23 appointment is valid.

To check the current status of a passport application you already submitted, visit We will not verify the status of a pending passport application over the phone, so we can better serve applicants with emergency or urgent travel needs. Some applications take up to six weeks to be viewable in the online system.